Bilingual Sales Associate / Pawnbroker

Braswell & Son Pawnbrokers; Franklin (TN); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Performance bonuses

Employee discounts

Job summary

Braswell & Son Pawnbrokers in Franklin, Tennessee is seeking a Bilingual Sales Associate to build relationships and facilitate sales and loans. This role requires fluency in both English and Spanish, as well as a commitment to a luxury retail experience.

The successful candidate will enjoy a supportive environment with competitive compensation, including base pay from $16 to $20 per hour plus commission.

Strong performers have opportunities for advancement within the company.

Qualifications

• Must be at least 21 years old to handle firearm transactions.
• Ability to pass a background check is required.
• Professional appearance is mandatory.

Responsibilities

• Welcome guests and build lasting relationships.
• Buy, sell, and evaluate quality merchandise.
• Close sales while ensuring guest needs are met.
• Guide guests through the loan process with empathy.
• Maintain accurate records following company policies.

Skills

Bilingual (Spanish & English)

Relationship building

Sales closing

Empathy

Job description

Benefits:

• Corporate Chaplain
• Paid Gym Membership
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• Spanish & English · Hablamos Español

About Us

Since 1979, Braswell & Son has been a trusted name in luxury handbags, estate jewelry, fine watches, and authenticated designer goods. We are a family-owned company with deep roots in Little Rock, Arkansas — and we are growing, with locations across Arkansas and in the Nashville, Tennessee area. We are not a typical pawn shop. We deliver a luxury retail experience built on trust, and we serve our community with warmth, respect, and a genuinely positive atmosphere. We take as much pride in our people as we do in the items we carry.

The Role

As a Bilingual Sales Associate / Pawnbroker, you are the face of Braswell & Son. You will build real relationships with our guests, help them buy and sell quality merchandise, and guide people through loans with patience and empathy — often during moments that matter to them. Because we serve a growing Spanish-speaking community, your ability to connect in both English and Spanish directly improves the experience for the guests who count on us. This is a relationship-driven, results-oriented role for someone who loves people and knows how to close a sale the right way.

What You’ll Do

• Welcome every guest and build lasting, trust-based relationships
• Buy, sell, and evaluate jewelry, gold, luxury goods, and other quality merchandise
• Confidently close sales while always keeping the guest’s needs first
• Walk guests through the loan process with clarity, patience, and genuine empathy
• Serve our English- and Spanish-speaking guests fluently in both languages
• Maintain accurate records and follow all company policies and legal procedures
• Keep the store sharp, organized, and reflective of our luxury standard

Who We’re Looking For

• A natural relationship-builder who makes people feel genuinely welcome
• A confident closer who can guide a sale from first hello to final handshake
• Someone who leads with empathy, especially with guests seeking a loan
• Proactive and self-motivated — you take initiative and own your results
• A stable work history that shows commitment and follow-through
• Fluent in both English and Spanish (spoken and written)
• A team player who values trust, integrity, and an inclusive, welcoming culture

What You’ll Need

• Must be at least 21 years old (required for handling firearm transactions under federal law)
• Ability to pass a background check; employment is contingent on results, consistent with federal and state firearms regulations
• Willingness to comply with all federal, Arkansas, and Tennessee regulations governing pawn and firearm transactions
• A polished, professional appearance every day — a dress shirt and tie, or equivalent professional business attire — to deliver the luxury experience our guests expect
• Reliable, punctual, and ready to represent the Braswell & Son brand with pride

What We Offer

• $16–$20 per hour base pay, plus commission — strong performers earn more
• Medical, dental, and vision coverage
• 401(k) with company matching
• Paid time off
• Closed Sundays and a schedule that respects your time outside of work
• A supportive, inclusive team and a positive, professional environment
• Real opportunities to grow with a respected, expanding company

Equal Opportunity

Braswell & Son is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace for everyone, regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, Arkansas, or Tennessee law. All employment decisions are based on qualifications, merit, and the needs of the business.