Bilingual Retention Specialist: Inbound Calls, Uncapped Commission

EchoStar; El Paso (TX); Vor Ort; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

401(k) match

ESPP

Tuition Reimbursement

DISH TV service discounts

Sling TV & Boost Mobile discounts

Zusammenfassung

This on-site position at 1285 Joe Battle Dr, El Paso, TX 79936 emphasizes high-volume calls, thorough problem-solving, and a clear career pathway within EchoStar’s customer care ecosystem.

Qualifikationen

• Handle 100% inbound calls from existing Dish TV customers.
• De-escalate upset customers and identify solutions to retain accounts.
• Cross-sell Wireless and Broadband products to create higher-value bundles.
• Training provided; base pay plus commission.
• Call center readiness and scheduling required.

Aufgaben

• Master the Save: handle inbound calls from customers.
• Diagnose & Reframe: uncover reasons to cancel and present benefits.
• Multi-Product Cross-Selling: protect core account and upsell bundles.
• Relentless Persistence: push past initial objections.
• Reset Between Calls: maintain focus across calls.

Kenntnisse

Inbound Calls

Cross-Selling

Active Listening

De-Escalation

Call Center Experience (asset)

Ausbildung

High School Diploma or GED

Jobbeschreibung

This on-site position at 1285 Joe Battle Dr, El Paso, TX 79936 emphasizes high-volume calls, thorough problem-solving, and a clear career pathway within EchoStar’s customer care ecosystem.