Bilingual Retail Merchandiser & Customer Service Associate

Teso Life Inc.; New York (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

401(k) matching

Job summary

TESO Group in New York is seeking Store Staff to handle merchandising, replenishment, and product organization across assigned areas. You will ensure price accuracy, maintain display standards, and support testers and samples to enhance the shopping experience.

Under supervision of the Team Leader and Store Manager, you will assist with receiving, shelving, and inventory while maintaining cleanliness and friendly service in Mandarin and English as required.

Qualifications

• Education: High school diploma / vocational secondary school or above.
• Professional Experience: Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries is preferred; candidates without experience may be trained.
• Knowledge & Skills: Familiar with or willing to learn product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.
• Core Competencies: Strong execution and sense of responsibility, good service and attention to detail, and effective communication and teamwork skills.

Responsibilities

• Maintain a neat and professional appearance; wear the required uniform, name badge, and work tools.
• Remain focused on job responsibilities during working hours. Do not use a mobile phone on the sales floor, gather for non-work conversations, leave the assigned post without authorization, or otherwise negatively affect the customer experience.
• Clock in/out, complete shift handoffs, and complete the Daily Work Process Form as required.
• Customer Service & Basic Assistance: Proactively greet customers with a smile and provide friendly service.
• When customers ask about products, guide them to the appropriate shelf and provide a basic introduction. If an item is unavailable, explain politely and notify the Team Lead.
• Promptly escalates complaints, returns/exchanges, negative feedback, or issues that cannot be resolved.
• Complete product shelving, front-facing, categorized merchandising, display organization, and shelf maintenance within the assigned area.
• Replenish and organize products as required, keeping shelves full and orderly, price labels correctly matched, and aisles clear.
• Return unwanted customer merchandise to the appropriate category/location or transfer it to the responsible area; do not leave merchandise piled or unattended.
• Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
• Maintain price labels, promotional labels, and POP materials; promptly report pricing discrepancies or label errors.
• Assist with shrink records, receiving exception records, and corrective-action feedback.
• Area Cleanliness & Receiving Support: Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment within the assigned area.
• Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations.
• Promptly report equipment, stockroom, merchandise, or safety exceptions to the Team Leader or Store Manager.
• Tester / Sample / Material Management: Maintain Testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
• Promptly report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed items.
• Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.

Skills

Customer service

Attention to detail

Teamwork

Communication

Merchandising

Receiving/stocking

Education

High school diploma

Job description

TESO Group in New York is seeking Store Staff to handle merchandising, replenishment, and product organization across assigned areas. You will ensure price accuracy, maintain display standards, and support testers and samples to enhance the shopping experience.

Under supervision of the Team Leader and Store Manager, you will assist with receiving, shelving, and inventory while maintaining cleanliness and friendly service in Mandarin and English as required.