Bilingual Retail Branch Lead for Hispanic Market

Firstar Bank; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Firstar Bank in Tulsa seeks a full-time leader to direct retail branch operations, staff management, and business development for the Hispanic Market. English/Spanish bilingual proficiency is required to serve Spanish-speaking clients and community members while aligning with the bank's mission and regulatory requirements.

The role emphasizes relationship growth, customer satisfaction, operational excellence, and employee development.

Qualifications

• Bilingual in English and Spanish with business fluency.
• Ability to lead, coach, and develop a high-performing team.
• Knowledge of banking products and retail operations.
• Strong leadership, decision-making, and conflict resolution.
• Excellent interpersonal and communication skills.
• Detail-oriented with organizational skills.

Responsibilities

• Provide leadership, direction, and performance management for branch staff.
• Ensure training and development for retail employees.
• Promote growth through coaching and cross-training.
• Create and manage retail schedules and timecards.
• Monitor performance and ensure policy/regulatory compliance.
• Communicate with Spanish-speaking clients about products and services.
• Build relationships within the Hispanic community through outreach.
• Plan and drive branch retention, business development, and growth initiatives.
• Log referrals and customer feedback in internal systems.

Skills

Bilingual English/Spanish

Staff leadership

Customer service

Banking knowledge

Education

High school diploma

Job description

Firstar Bank in Tulsa seeks a full-time leader to direct retail branch operations, staff management, and business development for the Hispanic Market. English/Spanish bilingual proficiency is required to serve Spanish-speaking clients and community members while aligning with the bank's mission and regulatory requirements.

The role emphasizes relationship growth, customer satisfaction, operational excellence, and employee development.