Bilingual Residential Services Program Coordinator

Laradon; Denver (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) + 4% Match

11 Paid Holidays and 16 PTO days per y

FAMLI Leave

Tuition and Certification Reimburse

Job summary

Laradon is seeking a Bilingual Residential Services Program Coordinator to oversee 24-hour residential services within the CLS department in Denver. The role works with the department director to promote quality of life and participant development, trains host home providers, and ensures IS-SP/IDT milestones are met.

The position requires a Bachelor’s in Human Services or equivalent experience, strong communication, and the ability to manage regulatory compliance while supporting participants

Qualifications

• Bachelor’s degree in Human Services or related field; five years direct experience may substitute.
• Excellent verbal and written communication and problem-solving skills.
• Valid driver’s license and reliable transportation.
• Must be able to lift, push and pull 25 pounds and stay active for the full workday.

Responsibilities

• Monitor and implement individual residential programming for participants on caseload.
• Ensure participants’ health and safety needs are met.
• Monitor participants’ medical needs and support host home providers with finances.
• Prepare for and attend SP/IDT meetings and train HHPs on ISSP programs.
• Maintain ISSP tracking, review incident reports, and ensure regulatory compliance.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Reliability

Education

Bachelor’s degree in Human Services

Experience substituted for degree (5 years)

Job description

Position Title: Bilingual Residential Services Program Coordinator

Department: Community Living Services (CLS)

Reporting Function: Program Manager

Supervisory Functions: N/A

Salary Range: $23.00-$27.00 per hour, based on education and years of experience.

Job Summary: Coordinate 24-hour residential services for caseload of participants served in Laradon's CLS Department. Train and support host home providers. Interact with department director to ensure quality of life and upward development of participants.

Duties/Responsibilities

• Monitor and implement individual residential programming for participants on caseload.
• Ensure participants’ health and safety needs are met.
• Monitor participants’ medical needs.
• Support participants and host home providers (HHPs) with participants’ finances.
• Prepare for and attend Service Plan (SP)/Interdisciplinary Team (IDT) meetings.
• Develop and train HHP to implement participants’ ISSP programs according to identified SP outcomes.
• Monitor Individual Service and Support Plans (ISSPs) tracking monthly and revise programs as needed.
• Monitor participant main and working files and complete follow-up.
• Ensure program adheres to regulatory agency guidelines.
• Review participant incident reports, identify trends and provide necessary follow-up.
• Ensure Critical Incident Reports are completed and filed within designated timelines and ensure follow-up as needed in accordance with regulations.
• Complete and submit Human Rights Committee (HRC) paperwork and follow-up on recommendations according to established deadlines.
• Assist and participate in quality assurance procedures and policy development to ensure compliance with governing agencies.
• Establish and maintain written and verbal communication with governing agencies, families, guardians, HHPs and other professionals.
• Maintain benefit eligibility, i.e., Social Security, Medicaid, Medicare, etc).
• Conduct and document monthly host home visits and provide training and follow-up as needed.
• Facilitate and attend HHP functions as needed.
• Participate in monthly residential and adult services meeting.
• Develop host home placements for participants.
• Maintain HHP contract files.
• Ensure HHPs are in compliance with contract.
• On-call 24-hours on a rotating basis.
• Maintain regular and punctual attendance.
• Other duties as assigned.

Minimum Training Requirements

• All trainings deemed mandatory by Laradon
• A minimum of 24 hours of approved training annually
• Orientation
• First Aid/CPR
• Medication Certification
• Crisis Intervention training
• 20 hours of on-the-job training

Minimum Position Requirements

• Bachelor’s degree in Human Services or related field.
• Five years direct experience may be substituted for degree requirements.
• Excellent verbal and written communication and problem-solving skills.
• Good customer service and people skills.
• Valid driving license, good driving record, and reliable personal transportation.
• Must be able to lift, push and pull 25 pounds
• Mobility, bending, sitting, stooping.
• Stamina to be on feet and active for full workday.

We proudly support our employees by providing the following benefits for this position:

• Medical/Dental/Vision Insurance/FSA
• 401(k) + 4% Match
• 11 Paid Holidays and 16 days of Paid Time Off accrued per year.
• FAMLI Leave
• Bilingual Pay Differential
• Tuition and Certification Reimbursement
• Student Loan Assistance
• Laradon is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program
• Employee Assistance Program
• Voluntary Long Term Disability, Life, Cancer, Accident, and Pet Insurance
• EcoPass: Unlimited rides on RTD buses and trains for full-time employees
• Referral Bonuses (get paid to work with friends!)
• Committee participation opportunities (DEIB/A, Safety)
• Development, job growth, and internal training
• The opportunity to work in a dynamic, supportive, and rewarding environment alongside other Laradon staff – one where everyone is truly appreciated
• CDC and CDPHE protocols to ensure the safety and welfare of all employees.