Bilingual Remote Care Technician I (2nd Shift)

Thornton Tomasetti; Arecibo, Northern (PR, KY); Hybrid; USD 18,000 - 34,000; Full time

Job summary

Abbott in Arecibo, Puerto Rico, is hiring a Technician I, Remote Care for the second shift. You will work in a call center environment under supervision, handling remote monitoring inquiries from healthcare professionals, Abbott field personnel, patients, and internal departments.

Responsibilities include answering technical inquiries, triaging calls, providing product support for remote care devices, and adhering to FDA regulations while maintaining professional communication across teams.

Qualifications

• High school diploma required; higher degrees preferred.
• Fully bilingual English and Spanish.
• Experience in a customer service, product support, IT, or telecom role preferred.
• Ability to work both independently and in a team.

Responsibilities

• Answer inquiries on technical issues and adverse events from callers.
• Triage calls and seek guidance from others when needed.
• Provide product support for remote care devices and Abbott systems.
• After-hours on-call support as part of rotating team.
• Maintain documentation and comply with FDA regulations.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication skills

Education

High school diploma

Associate's degree or Bachelor's degree preferred

Job description

Abbott in Arecibo, Puerto Rico, is hiring a Technician I, Remote Care for the second shift. You will work in a call center environment under supervision, handling remote monitoring inquiries from healthcare professionals, Abbott field personnel, patients, and internal departments.

Responsibilities include answering technical inquiries, triaging calls, providing product support for remote care devices, and adhering to FDA regulations while maintaining professional communication across teams.