Bilingual Referral Coordinator

Humana Inc; West Orange (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Job summary

CenterWell Senior Primary Care in Orlando, FL is seeking a Referral and Scheduling Coordinator to schedule and pre-register patients for exams and procedures with external specialists. The role includes handling administrative tasks and managing approximately 80% of calls, reporting to the Medical Referrals Supervisor.

This patient-facing position participates in the TB screening program and requires TB screening if selected.

Qualifications

• 2 years of hands-on referrals healthcare experience in a clinical setting
• Proficient with Microsoft Word, Excel and Outlook
• Proficient in medical terminology
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients
• Bachelor's Degree in Healthcare or Business Administration
• Bilingual English/Spanish
• Knowledge of ICD 10 and CPT coding
• Medical Assistant or Professional State Certifications related to healthcare

Responsibilities

• The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.
• Performs basic administrative/clerical/operational/customer support/computational tasks.
• Typically works on routine and patterned assignments.
• Reports to the Medical Referrals Supervisor.
• Gathers and communicates all relative information and preparation instructions to patient and referring providers.
• Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
• Manages both incoming and outgoing phone calls approximately 80% of the time.
• This role is patient facing and is part of the TB screening program.
• If selected for this role, you will be screened for TB.
• Must be passionate about contributing to an organization focused on improving consumer experiences

Skills

Healthcare referrals experience

MS Office proficiency

Medical terminology

EMR familiarity

Communication skills

Education

Bachelor's degree in Healthcare or Business Administration

Bilingual English/Spanish

ICD10/CPT knowledge

Medical Assistant certification or related state certs

Tools

Microsoft Office

EMR systems

Job description

Become a part of our caring community

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. You will report to the Medical Referrals Supervisor. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. You will manage both incoming and outgoing phone calls approximately 80% of the time.

Responsibilities

• The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.
• The Referral and Scheduling Coordinator performs basic administrative/clerical/operational/customer support/computational tasks.
• Typically works on routine and patterned assignments.
• You will report to the Medical Referrals Supervisor.
• The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers.
• Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
• You will manage both incoming and outgoing phone calls approximately 80% of the time.
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program.
• If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on improving consumer experiences

Use your skills to make an impact.

Required Qualifications

• 2 years of hands-on referrals healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Proficient in medical terminology
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times

Preferred Qualifications

• Bachelor's Degree in Healthcare or Business Administration
• Bilingual English/Spanish
• Knowledge of ICD 10 and CPT coding
• Medical Assistant or Professional State Certifications related to healthcare

Work Hours: Monday – Friday 8:00 am to 5:00 pm

Location: Onsite in Orlando, FL

Scheduled Weekly Hours 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.