Receptionist

CenterWell Certified Healthcare Corp.; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care in Winter Garden, FL seeks a Receptionist to handle calls, greet visitors, and route messages. You will support basic administrative tasks, book rooms, organize mail, and manage courier items in a fast-paced healthcare environment.

The position requires a HS diploma or GED, 1+ year healthcare or customer service experience, bilingual English/Spanish, and proficiency with MS Office; EMR familiarity is preferred.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a healthcare setting preferred; customer service acceptable.
• Must be passionate about patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish.

Responsibilities

• Receives and routes incoming/outgoing calls and accommodates visitors promptly and courteously.
• Operates a switchboard or multi-line phone; take and distribute accurate messages.
• Greet visitors, issue passes, and maintain logs; direct to appropriate office.
• Respond to routine inquiries about location, hours, contact details, etc.
• Assist with booking meeting rooms, mail distribution, and courier activities.
• Work under defined policies with close guidance and minimal deviation.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Team player

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

Job description

Become a part of our caring community

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. You/applicant/employee limits decisions to defined parameters around work expectations, quality standards, priorities, and timing. They work under close guidance and within established policies and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED


• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.


• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care


• Excellent customer service and phone etiquette


• Team player with a positive attitude


• Ability to multitask in a fast-paced environment


• Attention to detail and highly organized


• Knowledge of MS Office (Word, Excel, Outlook, Access)


• Bilingual in English and Spanish

Preferred Qualifications

• Value-based care model experience


• Knowledge of Medical Terminology


• Experience with EMR Systems (Electronic Medical Records)

Office Location : 16313 New Independence Park #10, Winter Garden Florida 34787

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.