Bilingual Hotline Specialist - Spanish

ViziRecruiter,LLC.; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A nonprofit organization in Indianapolis is seeking a Bilingual Hotline Specialist - Spanish to provide crucial support to families applying for childcare assistance. The role involves answering calls, scheduling appointments, and assisting families with documentation to ensure their eligibility for programs. Candidates should have a high school diploma or GED and experience in customer service. This position requires excellent communication skills, punctuality, and a valid driver's license with insurance.

Qualifications

• Experience in greeting and interviewing a diverse population of customers in a service setting.
• Patient and punctual.
• Valid driver's license with valid insurance.

Responsibilities

• Answer multiple calls and respond to messages/send appointment letters within a 24-hour time period.
• Schedule and re-schedule appointments for childcare voucher specialists.
• Correctly enter information into the voucher system databases.
• Assist families applying for childcare assistance through interviews and document collection.

Skills

Bilingual (Spanish)

Customer Service

Documentation Skills

Patience

Punctuality

Education

High School Diploma or GED

Job description

Introduction

Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Overview

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

The Bilingual Hotline Specialist - Spanish collaborates with our internal teams and community agencies to provide group education to at-risk youth using evidence-based practices, focused on positive youth development and health outcomes specific to pregnancy prevention and sexual education.

Responsibilities

Hotline Responsibilities (70%)

• Answer multiple calls and respond to messages/send appointment letters within a 24-hour time period.
• Schedule and re-schedule appointments for childcare voucher specialists.
• Correctly enter information into the voucher system databases.
• Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
• Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
• Provide backup assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist.
• Any other responsibilities deemed necessary by the supervisor.

Childcare Voucher Eligibility/Recertification Support (30%)

• Assist families applying for childcare assistance through interviews and document collection to determine eligibility.
• Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels.
• Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program.
• Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process.
• Communicate with parents and childcare providers.

Requirements

• High School Diploma or GED required.
• Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting.
• Patient and punctual.
• Valid driver's license with valid insurance.

Our ideal CCDF Specialist would accomplish their responsibilities while displaying the following important behavioral competencies:

• Deliberate Consistency –Maintain a steady pace of work and respond to multiple work demands throughout each day.
• Quality Expert –Display diligence for precise and correct documentation for successful childcare assistance programs.
• Straightforward Service–response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.