Bilingual Public Service Support Specialist

GoFusion; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Job summary

Fusion Advanced Technology, LLC is seeking a motivated Customer Service Representative in Baltimore, MD for a full-time role supporting the Maryland education program. The position involves researching and responding to provider and family inquiries, resolving issues, and escalating complex cases as needed for MSDE.

The role requires a high school diploma with 2+ years of customer service experience; bilingual abilities may be required for some roles.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Two or more years of customer service, call center, case support, or public-facing service experience.
• For bilingual roles, oral and written fluency in the required language is mandatory.

Responsibilities

• Answer inbound inquiries and provide accurate, professional support across phone, email, and other designated channels.
• Research customer and provider records in designated systems and determine the correct next action.
• Complete or route inquiries, form requests, and complaints to the proper team or authority.
• Document communications and outcomes in the required systems.
• Support service-level reviews, file checks, or audit support assignments as directed.
• Assist with limited case/payment-related transactions when authorized.

Skills

Customer service

Call center

Bilingual

Public service

Education

High school diploma

Associate degree preferred

Bachelor's degree preferred

Job description

Fusion Advanced Technology, LLC is seeking a motivated Customer Service Representative in Baltimore, MD for a full-time role supporting the Maryland education program. The position involves researching and responding to provider and family inquiries, resolving issues, and escalating complex cases as needed for MSDE.

The role requires a high school diploma with 2+ years of customer service experience; bilingual abilities may be required for some roles.