Bilingual Public Health Client Services Liaison

County of Mendocino; Ukiah (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

The County of Mendocino seeks a Client Services Representative to serve as a liaison between the community and public health and behavioral health services. The CSR combines administrative support, data management, coordination of health services, and facilitation of client interactions to ensure efficient service delivery.

Current vacancies are with Health Services in Willits and Fort Bragg, supporting the SUDT unit, counselors, records management, and front reception.

Qualifications

• High School diploma or GED; and four (4) years of progressively responsible experience performing office support duties including typing, filing, report development, data entry, and answering telephones.
• OR
• An equivalent combination of education, training, and experience.
• Valid Driver's License is preferred but not required; some positions may require CA license or alternative transportation.

Responsibilities

• Provides administrative and operational support including calendars, scheduling, meetings, coordinating logistics and correspondence.
• Answers a multi-line telephone system, screens and routes calls, responds to routine inquiries, receives complaints and directs visitors.
• Greets and checks in patients and facilitates communication between community and staff.
• Coordinates and schedules appointments, meetings, and reservations; prepares meeting materials and agendas; makes travel arrangements; records and distributes minutes.
• Formats and types letters, memos, reports, contracts and other materials containing complex terminology.
• Maintains confidential correspondence and records; explains policies and procedures; resolves routine matters independently.
• Enters, updates, and retrieves data from electronic systems; generates reports; maintains electronic files; produces statistical information.
• Compiles information from files and regulations; prepares charts, graphs, reports, resolutions and legal documents; transcribes material from recordings; edits for clarity and accuracy.
• Receives and processes requests; maintains tracking systems; performs reference and statistical work; files confidential reports.
• Prepares complex and routine reports; summarizes information; communicates administrative decisions and instructions.
• Handles sensitive information with confidentiality; conducts research on assigned subjects for staff and management.

Skills

Customer Service

Coordinating

Organizing

Assigning

Leading

Reviewing the work of staff

Transcribing notes into digital format

Discretion and independent judgment

Data entry and record retrieval

Clear written and oral communication

General office machines operation

Job description

The County of Mendocino seeks a Client Services Representative to serve as a liaison between the community and public health and behavioral health services. The CSR combines administrative support, data management, coordination of health services, and facilitation of client interactions to ensure efficient service delivery.

Current vacancies are with Health Services in Willits and Fort Bragg, supporting the SUDT unit, counselors, records management, and front reception.