Public Assistance Screener - Bilingual (English/Spanish)

County of Mendocino; Fort Bragg (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The County of Mendocino is seeking a Clerical Screener to support public assistance programs in Fort Bragg. The role involves handling information requests, explaining program requirements, conducting initial interviews, and entering data into automated systems.

Strong public contact experience is required. Bilingual English/Spanish encouraged to apply; details on how to request a Spanish-language application are provided.

Qualifications

• Two years of full-time clerical office experience, including one year at the journey level.
• Experience must have included substantial public contact.

Responsibilities

• Provides general information, application forms, and declaration forms.
• Explains policies, procedures, and requirements to applicants to apprise them of their rights and responsibilities.
• Performs initial application interview for public assistance programs and services.
• Ensures accuracy and completion of application and declaration forms.
• Questions applicants to gather and verify information and enter information directly into an automated computer system.
• Schedules applicant appointments with Eligibility Workers.
• Refers applicants in need of immediate services to appropriate resources.
• Performs additional tasks related to case records.
• Performs related duties as assigned.

Skills

Public contact

Interviewing

Data entry

Customer service

Job description

The County of Mendocino is seeking a Clerical Screener to support public assistance programs in Fort Bragg. The role involves handling information requests, explaining program requirements, conducting initial interviews, and entering data into automated systems.

Strong public contact experience is required. Bilingual English/Spanish encouraged to apply; details on how to request a Spanish-language application are provided.