Bilingual Public Benefit Supervisor

Ensemble Health Partners; West Reading (Berks County); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a supervisor to oversee the day-to-day operations of the Eligibility Services department. You will ensure policy compliance, coach staff, and collaborate with other revenue cycle teams.

Candidates should have at least 2 years interacting with patients about hospital financial issues, strong customer service, and experience using AI to improve processes. Willingness to travel when needed and bilingual in Spanish and English preferred.

Qualifications

• 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Combination of post-secondary education and experience will be considered in lieu of degree.

Responsibilities

• Supervises the day-to-day task functionality of the Eligibility Services department.
• Maintains knowledge of department policies, procedures and government benefit programs.
• Monitors staff productivity and work quality; identifies coaching opportunities.
• Collaborates with other revenue cycle departments and partners with case management, patient access, financial counseling and physician office staff.

Skills

Customer service

Communication

Coaching & developing others

Decision making

Emotional intelligence

Team leadership

Adaptability

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity:CAREER OPPORTUNITY OFFERING:Bonus IncentivesPaid CertificationsTuition ReimbursementComprehensive BenefitsCareer AdvancementThis position pays between $52,100.00 - $65,125.00 based on experienceBy embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.Supervises the day to day task functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities. Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present.Job Competencies:Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.Essential Job Functions:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentationStriving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.Monitors staff account level work outcomes to ensure productivity and quality standards are maintained.Monitors workflow and action planning for successful KPI measures. Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs.Assists Manager or Director with staff time & attendance compliance.Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners.Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.Ability to travel when needed.Other job duties as assigned.Employment Qualifications:Minimum years and type of experience:2 years' experience interacting with patients regarding hospital financial issues.Superior customer service skills and ability to communicate with all levels effectively.Accustomed to substantial computer use and possesses a strong ability to multi-task required.Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.Bilingual Proficiency in Spanish and EnglishOther knowledge, skills, and abilities preferred:4 year/Bachelor's Degree preferred.Minimum Education:High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.Certifications:CRCR within 9 months of hire.Join an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail] posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – Ensemble