Bilingual PT Front Desk Coordinator

Concentra, Inc.; Rancho Cucamonga (CA); On-site; USD 32,000 - 33,000; Part time

Job summary

Concentra, Inc. is seeking a PRN Front Desk at our California center to support the therapy team with scheduling, referrals, and front-office duties. You will help manage patient flow, authorizations, registrations, and daily clerical tasks while upholding patient privacy and high-quality service.

The role requires a flexible schedule, may include weekends/holidays, and base compensation ranges hourly based on experience and location. Training and ongoing support are provided.

Qualifications

• At least six months of referral management experience.
• Previous medical office experience preferred.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians.
• Maintain records for all active referrals and document referral status and communications.
• Process referrals using company tools in line with state guidelines and client direction.
• Coordinate with clinicians to ensure therapy referrals align with the medical model.
• Schedule authorized visits without exceeding limits and communicate changes to patients.
• Assist with front office duties: check-in/out, greeting patients, and managing wait times.

Skills

Referral management

Customer service

Medical office

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Concentra, Inc. is seeking a PRN Front Desk at our California center to support the therapy team with scheduling, referrals, and front-office duties. You will help manage patient flow, authorizations, registrations, and daily clerical tasks while upholding patient privacy and high-quality service.

The role requires a flexible schedule, may include weekends/holidays, and base compensation ranges hourly based on experience and location. Training and ongoing support are provided.