Bilingual PT Front Desk- PRN (Rancho Cucamonga)

Concentra, Inc.; Rancho Cucamonga (CA); On-site; USD 32,000 - 33,000; Part time

Job summary

Concentra, Inc. is seeking a PRN Front Desk at our California center to support the therapy team with scheduling, referrals, and front-office duties. You will help manage patient flow, authorizations, registrations, and daily clerical tasks while upholding patient privacy and high-quality service.

The role requires a flexible schedule, may include weekends/holidays, and base compensation ranges hourly based on experience and location. Training and ongoing support are provided.

Qualifications

• At least six months of referral management experience.
• Previous medical office experience preferred.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians.
• Maintain records for all active referrals and document referral status and communications.
• Process referrals using company tools in line with state guidelines and client direction.
• Coordinate with clinicians to ensure therapy referrals align with the medical model.
• Schedule authorized visits without exceeding limits and communicate changes to patients.
• Assist with front office duties: check-in/out, greeting patients, and managing wait times.

Skills

Referral management

Customer service

Medical office

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Overview

Concentra's market specific rate/range will be provided during the interview process.

PRN- Physical Therapy - Front Desk

Location: Concentra - 599 Inland Center Drive, San Bernardino, California 92408

Flexible schedule is a must, may include weekends and holidays

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check-out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

This position is eligible to earn a base compensation rate in the state range of $23.00 to $24.28 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.Accepting applications on an ongoing basis.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
• Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.
• Responsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction.
• Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals.
• Report any denials or delays to leadership as needed
• Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range
• Contact patients who miss an appointment and/or report missed appointment to employer
• Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation.
• Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc.
• Responsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPE’s), and rooming patients for recheck appointments
• Maintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Facilitate maintenance and required service on all therapy equipment.
• Follow HIPPA guidelines and safety rules
• Complete reports/logs as assigned by center leadership
• Attend center staff meetings or huddles as required
• Participate in initial and ongoing training as required
• May also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• Customarily has at least six months or more of referral management experience
• Previous medical office experience preferred
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues
• Demonstrated ability to maintain working relationship with all levels of colleagues
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
• Strong teamwork with peers and center leadership team