Bilingual Preboarding Specialist

Avis Budget Group; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Life and disability insurance

401(k) with company match

Full training and development

Employee discounts on Avis/Budget cars

Employee Assistance Program

Community involvement opportunities

Job summary

Avis Budget Group is seeking a Bilingual Preboarding Specialist to create a smooth onboarding experience for new hires at our Tulsa office. You will guide newcomers through onboarding steps, assist with system access, and ensure compliance while delivering high-quality service in both English and Spanish as needed.

This role combines independent work with teamwork in a collaborative HR environment, focusing on accurate documentation, case management, and timely resolution of onboarding issues

Qualifications

• Must have a high school diploma; additional education is a plus.
• At least 1 year of customer service experience, preferably in HR or support.
• Workday experience is preferred but not required.

Responsibilities

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation in Workday, ensuring compliance with all requirements.
• Assist new hires with accessing Workday, Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested timeline for completion.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as needed.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Handle multiple onboarding tasks simultaneously, prioritizing according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Actively contribute to improving HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across all assigned HR shared service processes.
• Navigate and utilize HR systems, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.

Skills

Customer service

Oral and written communication

Problem solving

Organizational skills

Attention to detail

Independent work

Microsoft Office

Education

High school diploma

Tools

Workday

Workjam

UKG

Job description

Additional Job Description

Bilingual/ Additionallanguage - Spanish (Preferred)

This position is based in office/ Tulsa, OK

Driven to be the Best

People.Performance. Purpose.

At Avis Budget Group,we'redriven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity.We'redefining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Bilingual Preboarding Specialist

will help create a smooth and welcoming onboarding experience for new hires. As the first point of contact in a new employee's journey, you'll serve as a trusted guide-answering questions, helping them access key systems, and ensuring they're set up for success before their first day.

This role is ideal for someone who enjoys interacting with people, is comfortable using HR systems, and takes pride in delivering high-quality service. You'll work both independently and as part of a collaborative team focused on creating a positive first impression and supporting compliance and HR excellence.

What You'll Do:

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation inWorkday, ensuring compliance with all requirements.
• Assist new hires with accessing Workday,Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested timeline for completion.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as needed using appropriate processes.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Handle multiple onboarding tasks simultaneously, prioritizing according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Actively contribute to improving HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across all assigned HR shared service processes.
• Navigate and utilize HR systems, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.

PerksYou'llGet:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible toelectother voluntary benefitsincluding:Group Legal, Identity Theft, Accident Insurance, FSA,additionallife insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

WhatWe'reLooking For:

• Minimum of ahigh school diploma; additional education is a plus.
• At least1 year of customer service experience, preferably in an HR or support setting.
• Workday experience is preferred but not required.
• Excellentoral and written communication skills to effectively assist and support new hires.
• Strongproblem-solvingandcustomer serviceskills.
• Exceptionalorganizational skillsfor tracking, documenting, and managing multiple cases.
• Highattention to detailand commitment to accuracy.
• Ability to workindependentlywhile contributing to team success.
• Proficient inMicrosoft Officeapplications (Outlook, Word, Excel, etc.).

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together,we'removing the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where weoperate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisementdoes not constitutea promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits informationisaccurateas of the date of this posting. The Company reserves the right tomodifythis information at any time, with or without notice, subject to applicable law. This position may be with any affiliate ofAvisBudget Group.

TulsaOklahomaUnited States of America