Bilingual Pre-Need Advisor (Spanish) - Community Outreach

nsmg; Miami (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

NorthStar Memorial Group in Miami, FL, seeks a Bilingual (Spanish) Community Development Advisor at Miami Memorial Park Cemetery to educate families on pre-need planning for cemetery and funeral services and to guide personalized options with compassion.

The role blends education and consultative outreach, building trust in local communities by delivering seminars, conducting tours, and prospecting through events, web leads, and referrals to grow the pre-need program.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and reliable transportation are required.
• Willingness to learn regulations related to cemetery and funeral profession.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, web leads, file reviews, outside events, and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track activity in CRM.
• Respond to phone inquiries and follow up professionally.
• Maintain accurate contract paperwork and required documentation.
• Track performance metrics and refine approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude.
• Participate in ongoing training with sales and regional leadership.

Skills

Bilingual Spanish

Relationship building

Prospecting

CRM usage

Time management

Education

High school diploma

Driver’s license

Tools

CRM

Job description

NorthStar Memorial Group in Miami, FL, seeks a Bilingual (Spanish) Community Development Advisor at Miami Memorial Park Cemetery to educate families on pre-need planning for cemetery and funeral services and to guide personalized options with compassion.

The role blends education and consultative outreach, building trust in local communities by delivering seminars, conducting tours, and prospecting through events, web leads, and referrals to grow the pre-need program.