Bilingual Policy Processing Specialist

American-Freedom-Insurance; Mount Prospect (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401K with company match

Health, dental, vision plans

Paid holidays and PTO

Training and licensing reimbursement

Job summary

American Freedom Insurance Company (AFIC) is hiring a bilingual (Spanish-English) Customer Service Representative in Illinois to support agents and policyholders. You will handle inquiries, process payments, and update records with accuracy.

The role emphasizes strong communication, dependable attendance, and the ability to multitask in a fast-paced environment, with a comprehensive benefits package and growth opportunities.

Qualifications

• Bilingual Spanish-English required to assist diverse customers.
• Degree highly preferred to support insurance-related inquiries.
• Strong data entry and typing skills.
• Excellent communication and phone etiquette are essential.

Responsibilities

• Answer calls and assist customers, including policy changes and payments.
• Accurately gather and enter customer and agent information into systems.
• Deliver exceptional service and maintain positive customer experiences.

Skills

bilingual Spanish-English

data entry

phone etiquette

customer service

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

American Freedom Insurance Company (AFIC) is hiring a bilingual (Spanish-English) Customer Service Representative in Illinois to support agents and policyholders. You will handle inquiries, process payments, and update records with accuracy.

The role emphasizes strong communication, dependable attendance, and the ability to multitask in a fast-paced environment, with a comprehensive benefits package and growth opportunities.