Bilingual Complex Policy Service Specialist (Eng/Span)

American Public Life Insurance Company; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical clinic onsite

Free parking

Walking trails

Fitness center

Basketball courts

Put pickleball courts

Job summary

American Fidelity in Oklahoma City is seeking a Customer Service Complex Bilingual Representative to handle complex policy maintenance and respond to customer inquiries by phone and email, including policy owners and agents.

The role requires excellent verbal and written communication in English and Spanish, attention to detail, and the ability to manage high-volume, fast-paced processes in regulatory compliance with AML/KYC standards.

Qualifications

• Excellent customer service and communication skills.
• Strong math and analytical abilities.
• Bilingual in English and Spanish preferred.
• Able to handle high-volume, fast-paced work.
• Attention to detail and accuracy in policy maintenance.

Responsibilities

• Provide complex policy maintenance and responsive service to customers, including policy owners and agents.
• Handle complex inquiries via phone and email with professional demeanor.
• Coordinate with compliance, AML/ATF procedures, and internal teams as needed.
• Assist with policy changes such as conversions and ownership updates according to procedures.
• Maintain accuracy and timely processing of transactions and payments.

Skills

Customer service

Math skills

Analytical skills

Communication

Writing skills

Interpersonal skills

Coordination

Professional demeanor

UL products knowledge

Fast-paced environment

Bilingual Spanish/English

Leadership

Change agility

Education

High School Diploma or GED

Associate degree acceptable in lieu of experience

Job description

American Fidelity in Oklahoma City is seeking a Customer Service Complex Bilingual Representative to handle complex policy maintenance and respond to customer inquiries by phone and email, including policy owners and agents.

The role requires excellent verbal and written communication in English and Spanish, attention to detail, and the ability to manage high-volume, fast-paced processes in regulatory compliance with AML/KYC standards.