Bilingual Personal Development Coach & Community Liaison

CN Guidance and Counseling Services, Inc; New York (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Long-term disability

Life Insurance

Job summary

CN Guidance and Counseling Services, Inc. in New York seeks a dedicated program coordinator to provide individualized coaching, assessments, and coordination for Project FORWARD participants.

You will collaborate with service providers, conduct initial and ongoing assessments, and develop Individual Development Plans to help participants reach their goals. Evening and weekend flexibility may be required to support outreach and workshops.

Qualifications

• Bachelor's degree in human services, social work, or related field; Master's preferred.
• Experience in a mental health related field and coordination of services.
• Bilingual in English and Spanish preferred.

Responsibilities

• Conduct outreach to recruit/engage potential participants & community organizations serving the target population, presentations to community providers and government entities.
• Conduct intakes for potential participants in cooperation with Facilitator both in the office and in the community.
• Conduct initial and ongoing assessments of participants to determine strengths, needs, goals, and resources.
• Establish and maintain a relationship with participants and serve as a consistent point of contact with them through their participation in the program.
• Create and monitor each participant's Individual Development Plan to ensure all goals are achieved, and document progress as needed.
• Assist with referrals and provide follow up to make sure participants are linked to internal and external resources to best meet their needs.
• Maintain consistent and professional contact with team members and collateral contacts to ensure coordination of care and services.
• Assist Evaluation Team with research elements of the program and data collection in relation to the local and federal evaluations, including nFORM surveys.
• Complete program documentation of participants' progress in both participant record and electronic health records.
• Conduct relationship workshops using evidence-based curricula. Provide support to participants around workshop content and any barriers to engagement as needed both in the office and in the community.
• Participate in team meetings as scheduled.
• Support Data Manager with CQI tasks related to the program, including: participant data progress tracking, data sharing with the individuals to whom it applies to facilitate partnered decision-making & progress updates, work with the entire CN Guidance team to apply the Plan-Do-Study-ACT continuous quality improvement approach to address systemic, organizational challenges, complete QI Training during onboarding and participate in QI refresher training as needed.
• Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep participants informed of progress
• Complete QI Training during onboarding and participate in QI refresher training as needed.
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drivers innovation, and delivers better business results.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.

Skills

Case management

Communication

Assessment

Outreach

Bilingual (English/Spanish)

Team collaboration

Data collection

Workshop facilitation

Education

Bachelor's degree in human services, social work, mental health counseling, or related field

Master's degree preferred

Tools

EHR systems

nFORM surveys

Job description

CN Guidance and Counseling Services, Inc. in New York seeks a dedicated program coordinator to provide individualized coaching, assessments, and coordination for Project FORWARD participants.

You will collaborate with service providers, conduct initial and ongoing assessments, and develop Individual Development Plans to help participants reach their goals. Evening and weekend flexibility may be required to support outreach and workshops.