Bilingual Personal Banker - The Colony, TX

First Convenience Bank; Lewisville (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

First Convenience Bank is seeking a Bilingual Personal Banker in The Colony, TX. You will deliver exceptional customer service, handle cash, and promote bank products in a high-volume environment.

The role requires Spanish/English fluency, 18+ years of age, and a flexible schedule, with a preference for prior retail or customer service experience. Background checks are required and teamwork is essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Ability to communicate clearly in both Spanish and English.
• Retail or customer service experience preferred (6 months).
• Flexible schedule including evenings, weekends and holidays.
• Must pass a background check per policy.
• Ability to work well in a team environment.

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume sales environment.
• Evaluate customer relationships and offer bank products and services.
• Follow bank policies under supervisor guidance.
• Aim for personal monthly new account production as directed.
• Participate in in-store aisle prospecting as needed.
• Process deposits, verify amounts, and balance daily operations.
• Receive cash and checks, verify endorsements and protect against counterfeit items.
• Enter transactions and issue receipts to customers.
• Cross-sell bank services and assist a diverse customer base.
• Maintain regular attendance and punctuality.

Skills

Bilingual Spanish/English

Customer service

Communication

Team player

Flexibility

Background check adherence

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker
#818-30429
The Colony, Texas, United States

Location

FCB The Colony Wal-Mart

Location Address

4691 State Hwy. 121

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.