Bilingual Personal Banker

First National Bank Texas; Round Rock (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A prominent bank in Texas seeks a customer service representative to provide exceptional service and support for account holders. Responsibilities include cash handling, cross-selling bank products, and serving a diverse customer base. Candidates should be bilingual in Spanish and English, with a preference for retail experience.

Qualifications

• At least 18 years of age.
• Six months of work experience in a retail or customer service environment preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service in a high volume sales environment.
• Process deposits and payouts, ensuring accurate transaction recording.
• Cross-sell bank services and products.

Skills

Communication

Customer Service

Bilingual (Spanish and English)

Sales Skills

Education

High School Diploma or equivalent

Job description

Description * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
* Evaluate customer relationships, new and existing account holders, to offer bank products and services
* Follow established policies in accordance with the bank and the supervisor s direction
* Accountable for the personal achievement of monthly new account production as assigned by upper management
* Participate in an active sales environment that may require in-store aisle prospecting
* Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
* Receive cash and checks for deposit, verify amounts, and look for check endorsements
* Examine cash carefully to guard against acceptance of counterfeit checks and identification
* Enter transactions into computer and issue customer receipts
* Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
* Process western union wires and cash advances
* Cross-sell bank services and products
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Perform other tasks requested by supervisors as they relate to the bank and its functions
* Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Ability to work in a high volume, stressful and noisy environment
* Schedules are prepared based on business need and subject to change at any time
* Operate a computer and other office machinery
* Ability to lift up to 50 lbs.

FCBI is an equal opportunity employer. Qualifications * At least 18 years of age
* High school diploma, high school equivalency or currently attending high school
* Ability to communicate clearly and professionally in both Spanish and English
* Six months of work experience in a retail or customer service environment preferred
* Must be able to work a flexible schedule including evenings, weekends, and holidays
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment