Bilingual Personal Banker

First National Bank Texas; Irving (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

First National Bank Texas in Irving, Texas seeks a Teller to deliver stellar customer service while handling cash in a fast-paced branch. You will assess customer needs, promote bank products, and follow bank policies under supervision. Flexibility with schedule and strong teamwork are essential.

The role emphasizes accurate cash handling, transaction processing, and cross-selling services to a diverse customer base, including Spanish speakers. Background check required.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and accounts to offer bank products and services.
• Follow established policies under supervision.
• Achieve monthly new account production targets as assigned by management.
• Participate in an active sales environment with potential in-store prospecting.
• Process deposits and pay outs; record and balance daily transactions.
• Receive cash and checks; verify amounts and endorsements.
• Examine cash to guard against counterfeit items.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested; maintain regular attendance and punctuality.
• Approval limits based on established authority.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Teamwork

Flexibility in schedule

Background check clearance

Education

High school diploma or equivalent

Tools

Computer / POS system

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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