Bilingual Personal Banker

First National Bank Texas; Corpus Christi (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

First National Bank Texas in Corpus Christi seeks a front-line teller to handle cash receipts and disbursements in a high-volume environment, under supervision. The role includes evaluating customer relationships, cross-selling bank services, and processing transactions accurately.

The ideal candidate will communicate clearly in English and Spanish, maintain attendance, follow bank policies, and work flexible hours including evenings, weekends, and holidays.

Qualifications

• Must be able to communicate clearly in both Spanish and English.
• Experience in cash handling and customer service preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background check required.
• Team-oriented and able to work in a busy branch.

Responsibilities

• Provide exceptional customer service while handling cash in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Contribute to monthly new account production goals as assigned.
• Participate in an active sales environment and store prospecting as needed.
• Process deposits and pay-outs, balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Inspect cash to guard against counterfeit notes and IDs.
• Enter transactions, issue receipts, and balance records.

Skills

Bilingual: English/Spanish

Customer service

Cash handling

Sales/upsell

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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