Bilingual Personal Banker

First Community Services-Texas, Inc.; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First Community Services-Texas, Inc. in Plano, TX seeks a customer service-oriented bank teller to handle cash, assist customers, and promote bank products in a high-volume environment. Fluency in Spanish and English is required, with a HS diploma or equivalent and customer service experience preferred.

The role involves following policies, achieving account production goals, and supporting diverse customers while maintaining accuracy in daily transactions and attendance expectations.

Qualifications

• Age 18 or older.
• High school diploma or equivalent.
• Bilingual Spanish/English communication ability.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to pass background investigation.
• Team player able to work well with co-workers.

Responsibilities

• Provide exceptional customer service, handling cash in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Participate in in-store prospecting within an active sales environment.
• Process deposits and payouts, balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash to guard against counterfeit items and IDs.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to diverse customers, including Spanish speakers.
• Perform other tasks related to bank operations as requested.
• Maintain regular and punctual attendance.

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer

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