Bilingual Personal Banker

fnbtandfcbcareers; Laredo (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

FNBT is seeking a bank teller to deliver exceptional customer service in a high-volume branch in the United States. The role involves cash handling, deposits, and cross-selling bank products to a diverse customer base, including Spanish speakers.

Responsibilities include processing transactions, balancing daily activity, and ensuring compliance with policies. Flexibility to work evenings, weekends, and holidays is required. Equal opportunity employer.

Qualifications

• Must have strong customer service skills and be able to work in a busy environment.
• Fluency in Spanish and English is required to serve a diverse customer base.
• Basic cash handling and transaction processing experience preferred.

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Aim to meet monthly new account production targets.
• Prospect for sales opportunities in-store and cross-sell services.
• Process deposits and payouts accurately and balance daily transactions.
• Handle cash and checks, verify amounts and endorsements.
• Ensure security by spotting counterfeit items and verifying IDs.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier\'s checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to customers.
• Serve Spanish-speaking customers and a diverse client base.
• Perform other tasks as assigned by supervisors.
• Maintain regular attendance and punctuality.
• Work within authority-based approval limits.

Skills

Customer service

Bilingual Spanish/English

Cash handling

Education

High school diploma or equivalent

Tools

Computer use

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment