Bilingual Personal Banker

fnbtandfcbcareers; Arizona; On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

FNBT is seeking a bank teller to deliver exceptional customer service in a fast-paced branch. You will handle cash transactions, process deposits, and balance daily operations while helping customers understand and access bank products.

The role requires bilingual Spanish/English communication and a flexible schedule, including evenings and weekends. You will work with a diverse customer base and support team objectives in a high-volume branch environment.

Qualifications

• Receives and processes cash transactions and payments.
• Provides customer service in a high-volume sales environment.
• Cross-sells bank services and products.
• Addresses customer needs and adheres to bank policies.

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash.
• Evaluate customer relationships to offer bank products and services.
• Follow established policies in accordance with bank guidance.
• Balance daily transactions and maintain accurate records.
• Process deposits and cash transfers.
• Assist Spanish-speaking customers and maintain professionalism.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Sales / cross-selling

Team player

Education

High school diploma or equivalent

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment