Bilingual Personal Banker

fnbtandfcbcareers; Fayetteville (AR); On-site; USD 29,000 - 36,000; Full time

Job summary

FNBT seeks a Teller to provide exceptional customer service in a high-volume branch, handling cash receipts and payments accurately while promoting bank products.

You will work with Spanish and English speakers, follow policies, and cross-sell services, with shifts including evenings, weekends and holidays.

Candidates should be 18+, have a high school diploma or equivalent, and be able to pass background checks; prior retail or customer service experience is preferred.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent.
• Ability to communicate clearly in Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide cash handling and customer service in a high-volume environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established policies in accordance with the bank and supervisor directions.
• Accountable for personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment including in-store aisle prospecting.
• Process deposits and pay out funds, balance each day’s operations.
• Receive cash and checks for deposit, verify amounts and endorsements.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier’s checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks requested by supervisors related to bank functions.
• Regular and punctual attendance and reliability.
• Approval limits based on established authority levels.

Skills

Bilingual

Customer service

Cash handling

Retail experience

Communication

Education

High school diploma

Tools

POS system

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment