Bilingual Personal Banker

fnbtandfcbcareers; Corpus Christi (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

FNBT is seeking a Corpus Christi branch professional to deliver excellent customer service while handling cash and deposits in a high-volume bank environment. You will evaluate customer needs and offer appropriate bank products, balance daily transactions, and assist with a range of services including money orders, wires, and CDs.

The role requires bilingual Spanish/English communication, flexibility to work evenings/weekends/holidays, and prior retail or customer service experience.

Qualifications

• Bilingual in Spanish and English, able to communicate clearly.
• Experience in customer service or retail preferred.
• Must pass background investigation according to company policy.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established policies in accordance with bank and supervisor directions.
• Achieve monthly new account production as assigned by upper management.
• Cross-sell bank services and products to customers.
• Process deposits and pay out funds; balance daily operations.
• Receive cash and checks for deposit; verify amounts and endorsements.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide bank services to a diverse customer base, including Spanish-speaking customers.
• Maintain regular attendance and punctuality.
• Work collaboratively with colleagues and follow direction from supervisors.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Sales

Attention to detail

Education

High school diploma or equivalent

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment