Bilingual People Operations Associate

Valet Living; Oregon; Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits (medical, dental, vis

401k with match

Paid time off (PTO)

Tuition reimbursement

Referral bonuses

Pet insurance

Torch Fitness access

Job summary

Valet Living, LLC seeks a Bilingual People Operations Associate (HR Operations) to guide new hires and associates through onboarding, answer policy questions, and ensure compliance. This remote role emphasizes attention to detail, service, and a positive work environment within a fast-growing company.

Responsibilities include onboarding, policy inquiries, documentation accuracy, Workday data entry, and reporting using Excel.

Qualifications

• Bilingual in Spanish and English (speaking, reading, writing).
• Strong written and verbal communication skills.
• Able to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Facilitate a welcoming onboarding experience for new hires in a high-volume environment.
• Guide new hires through onboarding steps, ensuring tasks are completed and questions answered.
• Provide personalized support to help associates navigate systems and understand next steps.

Skills

Bilingual Spanish/English

Communication

Organizational skills

Education

High school diploma/GED

Bachelor's degree in HR or Business preferred

Tools

Workday

MS Word

Outlook

Excel

PowerPoint

Job description

Support Our People. Elevate the Experience. Grow Your Career.

Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to help deliver a seamless and supportive experience for new hires and current associates. In this role, you'll guide associates through onboarding, answer questions about policies and procedures, and ensure compliance—all while contributing to a positive and engaging work environment. Your attention to detail, strong communication skills, and passion for service will be key to supporting our fast-growing organization.

Compensation & Work Environment Details

• Pay Range: $19.00 - $21.00 per hour
• Schedule: Sunday - Thursday | 2:00 PM - 11:00 PM
• Work Environment: 100% Remote with preference for CST or EST time zones

What You’ll Do

New Hire Experience

• Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment.
• Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered.
• Provide personalized support to help new hires navigate systems and understand their next steps.

Associate Support

• Act as a primary resource for associates needing assistance with company policies, procedures, and systems.
• Manage inquiries through the company's case management system, delivering timely and accurate responses.
• Answer incoming associate calls and voicemails with professionalism and empathy.

Documentation & Compliance

• Complete I-9 verification and review background checks per company guidelines.
• Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations.

Administrative Support

• Handle employment verifications, wage audits, and personnel file management.
• Input data into Workday and assist with report generation and data analysis using Microsoft Excel.
• Maintain confidentiality and discretion when managing sensitive associate information.

Continuous Improvement

• Document and maintain process procedures, creating self-service resources for associates.
• Recommend process improvements to increase efficiency and enhance the associate experience.
• Participate in Workday testing, system updates, and ongoing training.

What We’re Looking For

• Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing).
• Education: High school diploma/GED required; bachelor's degree in HR or Business preferred.
• Experience: 0-2 years of related HR or People Operations experience.
• Tech-Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint; Workday experience preferred.
• Organized & Detail-Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy.
• Communication: Strong written and verbal communication skills with a positive, team-focused attitude.
• Problem-Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience.
• Discretion: Comfortable handling sensitive information with compassion and integrity.

Why You’ll Love Working with Us

At Valet Living, we don't just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits

• Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security : 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.