Bilingual People Operations Associate

Valet Living; Tampa (FL); Remote; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health Benefits

401k with company match

Paid Time Off

Professional Development

Referral bonuses

Pet insurance

Assistance programs

Discount programs

Torch Fitness access

Zusammenfassung

Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to support onboarding, policy questions, and compliance for a high-volume workforce. You’ll guide new hires and associates, answer inquiries in English and Spanish, and help create a positive, service‑driven experience.

In this 100% remote role, you’ll input data into Workday, assist with reports in Excel, and uphold confidentiality while delivering accurate, timely responses.

Qualifikationen

• Bilingual proficiency in English and Spanish is required.
• High school diploma or GED required; bachelor’s in HR or business preferred.
• 0-2 years of HR or People Operations experience.
• Proficient with MS Word, Outlook, Excel, PowerPoint; Workday experience preferred.
• Strong organization and attention to detail with the ability to multitask.
• Excellent written and verbal communication; positive, team‑oriented attitude.
• Ability to handle confidential information with discretion.

Aufgaben

• Facilitate a welcoming onboarding process for new hires in a high-volume environment.
• Guide new hires through onboarding steps, ensuring tasks are completed and questions answered.
• Provide personalized support to help navigate systems and next steps.
• Act as a primary resource for associates needing policy/procedure support and system inquiries.
• Manage inquiries through the case management system with timely, accurate responses.
• Answer calls and voicemails professionally and empathetically.
• Complete I-9 verification and review background checks per guidelines.
• Maintain up-to-date associate information and ensure regulatory compliance.
• Handle employment verifications, wage audits, and personnel file management.
• Input data into Workday and assist with reports in Excel; protect confidentiality.
• Document processes and create self-service resources; suggest improvements.
• Support Workday testing and system updates, plus ongoing training.

Kenntnisse

Bilingual proficiency (Spanish & Eng)

MS Word

Outlook

Excel

PowerPoint

Workday (preferred)

Organized & detail-oriented

Communication

Problem solver

Discretion

Ausbildung

High school diploma/GED

Bachelor's degree in HR or Business (preferred)

Tools

Workday

Jobbeschreibung

Support Our People. Elevate the Experience. Grow Your Career.

Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to help deliver a seamless and supportive experience for new hires and current associates. In this role, you'll guide associates through onboarding, answer questions about policies and procedures, and ensure compliance-all while contributing to a positive and engaging work environment. Your attention to detail, strong communication skills, and passion for service will be key to supporting our fast-growing organization.

Compensation & Work Environment Details:

Pay Range: $19.00 - $21.00 per hour

Schedule: Sunday - Thursday | 2:00 PM - 11:00 PM

Work Environment: 100% Remote with preference for CST or EST time zones

What You'll Do:

New Hire Experience:

• Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment.
• Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered.
• Provide personalized support to help new hires navigate systems and understand their next steps.

Associate Support:

• Act as a primary resource for associates needing assistance with company policies, procedures, and systems.
• Manage inquiries through the company's case management system, delivering timely and accurate responses.
• Answer incoming associate calls and voicemails with professionalism and empathy.

Documentation & Compliance:

• Complete I-9 verification and review background checks per company guidelines.
• Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations.

Administrative Support:

• Handle employment verifications, wage audits, and personnel file management.
• Input data into Workday and assist with report generation and data analysis using Microsoft Excel.
• Maintain confidentiality and discretion when managing sensitive associate information.

Continuous Improvement:

• Document and maintain process procedures, creating self-service resources for associates.
• Recommend process improvements to increase efficiency and enhance the associate experience.
• Participate in Workday testing, system updates, and ongoing training.

What We’re Looking For:

• Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing).
• Education: High school diploma/GED required; bachelor's degree in HR or Business preferred.
• Experience: 0-2 years of related HR or People Operations experience.
• Tech‑Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint; Workday experience preferred.
• Organized & Detail‑Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy.
• Communication: Strong written and verbal communication skills with a positive, team-focused attitude.
• Problem‑Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience.
• Discretion: Comfortable handling sensitive information with compassion and integrity.

Why You’ll Love Working with Us:

At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.