Bilingual Patient Services Representative Call Center

Apscareerportal; West Grove (PA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Paid Holidays

403(b) with Employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

LCH Health and Community Services is seeking a Patient Services Representative for our call center in southern Chester County, PA. You will provide excellent customer service by handling calls, aiding scheduling, and assisting with front desk duties to ensure a smooth patient experience.

The ideal candidate is bilingual (Spanish/English), holds a high school diploma or equivalent, and has healthcare customer service experience with familiarity in EHR systems and Microsoft Office.

Qualifications

• Bilingual Spanish/English required.
• Healthcare customer service experience preferred.
• Experience with EHR systems and Microsoft Office.
• High school diploma or equivalent.
• Knowledge of insurance verification is a plus.

Responsibilities

• Answer incoming calls, schedule appointments, and route inquiries
• Register patients and maintain records in the EHR
• Verify insurance and assist with updates (including PCP selection)
• Manage voicemails, patient portal messages, and schedule changes
• Coordinate patient needs with clinical staff and follow triage protocols
• Support patient flow and front desk operations
• Maintain confidentiality and HIPAA compliance

Skills

Bilingual Spanish/English

Customer service

Healthcare experience

EHR experience

Microsoft Office

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Benefits:

• Paid Holidays
• 403(b) with Employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.

We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.

About the Role

We’re seeking a Patient Services Representative (PSR) for our call center to deliver excellent customer service over the phone and occasionally at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.

What You’ll Do

• Answer incoming calls, schedule appointments, and route inquiries
• Register patients and maintain accurate records in the EHR
• Verify insurance and assist with updates (including PCP selection)
• Manage voicemails, patient portal messages, and schedule changes
• Coordinate patient needs with clinical staff and follow triage protocols
• Support patient flow and overall front office operations
• Maintain confidentiality and HIPAA compliance

Schedule Expectations

• Full-time role with requiring a minimum of two evening shifts per week

What You Bring

• Bilingual Spanish/English required
• High school diploma or equivalent
• Valid driver’s license (PA, DE, or MD)
• Customer service experience (healthcare preferred)
• Experience with EHR systems and Microsoft Office

Key Skills

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Problem-solving mindset with ability to assist patients effectively
• Team player who thrives in a fast-paced environment

Why Join LCH?

• Mission-driven organization serving diverse communities
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care