Bilingual Patient Services Call Center Specialist

Long Island Select Healthcare, Inc.; Hauppauge (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Long Island Select Healthcare, Inc. (LISH) invites applications for a Call Center Representative to provide exceptional service handling inbound and outbound calls, answering inquiries and resolving issues to boost satisfaction and retention.

You will document interactions and collaborate across departments to ensure a seamless patient experience. The role requires a high school diploma, strong communication, and customer-service experience; bilingual abilities and CRM familiarity are preferred.

Qualifications

• High school diploma or equivalent.
• Associate's degree or higher in related field preferred.
• Experience in customer service, preferably call center, is desirable.

Responsibilities

• Answer incoming calls and respond to inquiries promptly and professionally.
• Provide accurate information about products and services and assist with customer needs.
• Document interactions and maintain detailed records of conversations and resolutions.
• Resolve complaints by identifying root causes and offering appropriate solutions.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Schedule appointments for patients and obtain accurate demographic information into EMR.
• Update patient registration and insurance information as needed.
• Call center duties include reminders and potential rescheduling as required.
• All other duties as assigned by Patient Services Management.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

CRM software

Bilingual

Education

High school diploma

Associate's degree

Tools

CRM software

Job description

Long Island Select Healthcare, Inc. (LISH) invites applications for a Call Center Representative to provide exceptional service handling inbound and outbound calls, answering inquiries and resolving issues to boost satisfaction and retention.

You will document interactions and collaborate across departments to ensure a seamless patient experience. The role requires a high school diploma, strong communication, and customer-service experience; bilingual abilities and CRM familiarity are preferred.