Bilingual Patient Services Associate - Remote Scheduling

Akumin®; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Akumin is seeking a Patient Services Associate I in Florida to handle incoming calls scheduling radiology appointments and making outbound calls to patients and referring physicians. You will follow standardized processes, gather complete patient data, enter information into electronic systems, and aim for one-call resolution while delivering the highest quality customer service.

Requirements include a high school diploma or equivalent, 6 months of medical or related training/experience, and

Qualifications

• High School Diploma or equivalent.
• 6 months+ of medical or related training and/or experience.
• Computer literacy and experience with general office equipment.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers.
• Excellent interpersonal and customer service skills.

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
• Completes any additional job duties as assigned

Skills

Communication

Multi-tasking

Data entry

Customer service

Teamwork

Education

High School Diploma

Job description

Akumin is seeking a Patient Services Associate I in Florida to handle incoming calls scheduling radiology appointments and making outbound calls to patients and referring physicians. You will follow standardized processes, gather complete patient data, enter information into electronic systems, and aim for one-call resolution while delivering the highest quality customer service.

Requirements include a high school diploma or equivalent, 6 months of medical or related training/experience, and