Bilingual Patient Service Representative (Joliet)

Orthodontic Experts Management LLC; Joliet (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Training

Travel pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

EAP

HSA

DCA

401(k) matching

Paid time off

LifeLock

Pet insurance

Orthodontic treatment

Monthly bonuses

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly greet visitors and provide essential front desk support. You will answer calls, manage the front desk, collect patient information, and support clinical staff with administrative tasks to ensure smooth daily operations.

The role requires bilingual Spanish, travel to Aurora and Hillside, and strong customer service and communication skills. Training and a comprehensive benefits package are provided.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite.
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.
• Travel to Aurora and Hillside required.

Responsibilities

• Answer all phone calls.
• Listen and return voicemails.
• Check-in new and existing patients and notify clinical staff.
• Collect patient information for new patients.
• Check out patients and collect payments.
• Handle questions and provide information to walk-ins.
• Maintain comm-log with patient/parent communications.
• Review daily clinic schedule and changes.
• Fill open spots two days prior and adjust clinic hours.
• Review bonding approvals and insurance status.
• Explain cancellation policy to patients.
• Print end-of-day reports.
• Maintain reception area cleanliness.
• Check and reply to office emails.
• Verify payments against reports and credit card transactions.
• Call patients with outstanding balances.
• Traveling to another clinic, perform all duties.
• Participate in Marketing events.
• Cash handling.
• Other tasks as assigned.

Skills

Customer service

Problem solving

Written and verbal communication

Bilingual Spanish

Travel willingness

Education

High school diploma or GED

Tools

MS Office

Job description

Description

About us

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support.

Tasks include but are not limited to:

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Maintain office/reception area cleanliness.
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions.
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills
• Bilingual - Spanish
• Travel required to Aurora and Hillside

Working Hours/ Location/Pay

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45am- 6:00pm Shifts per month
• 1351 N Larkin Ave , Joliet, IL 60435
• Rate of pay - 19$ - 20$

Benefits (for our full-time employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses