Bilingual Patient Service Representative Clinic

Ascension; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health coverage: medical

Dental, vision, prescription coverage

HSA/FSA options

Employer-matched 403(b)

PTO and holidays

Ascension-paid tuition (Vocare)

Employee Assistance Program

Parental leave, adoption assistance

Legal and pet insurance options

Transportation savings and more

Job summary

Ascension in Nashville, TN, seeks a Full-time Front Desk Associate at Holy Family Health Center to warmly welcome visitors and guide them through check-in/out with accurate records. You will manage schedules, confirm appointments, handle medical record requests, and assist with insurance authorizations and co-pay inquiries with empathy.

Minimum requirements: High School diploma equivalency or 1 year of related experience; Spanish/English bilingual preferred.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Spanish/English bilingual preferred.

Responsibilities

• Provide warm, professional welcome for every visitor and guide through check-in/out.
• Proactively manage schedules, confirm appointments, and handle medical record requests.
• Verify insurance authorizations and precertifications; assist with co-pay and billing questions empathetically.
• Submit daily service charges, reconcile deposits, and maintain organized, welcoming office.

Skills

Customer service

Bilingual Spanish/English

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience

Job description

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Your future role at a glance

• Location: Nashville, TN
• Facility: Holy Family Health Center
• Specialty: Primary Care
• Schedule: Full-time | Days

How you’ll make an impact in this role

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• Spanish/English Bilingual

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.