Bilingual Patient Service Concierge - Spanish/English

Clear Connect Imaging; Sunnyvale (TX); Hybrid; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

401k Plan

Employee Stock Ownership Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Zusammenfassung

Envision Imaging in Sunnyvale, TX, is seeking a Full Time Patient Service Representative. Fluency in English and Spanish preferred. Hours are Monday–Friday 9:00 AM–5:30 PM with a $17.70–$21.30 hourly pay range.

Training at the North Arlington office is required. Duties include front-desk duties, insurance verification, payments, scheduling, and data entry. The role requires at least 1 year of customer service, preferably in healthcare, with strong organizational and communication skills.

Qualifikationen

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.

Aufgaben

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Kenntnisse

Customer service

Bilingual English/Spanish

Data entry

Phone etiquette

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Envision Imaging in Sunnyvale, TX, is seeking a Full Time Patient Service Representative. Fluency in English and Spanish preferred. Hours are Monday–Friday 9:00 AM–5:30 PM with a $17.70–$21.30 hourly pay range.

Training at the North Arlington office is required. Duties include front-desk duties, insurance verification, payments, scheduling, and data entry. The role requires at least 1 year of customer service, preferably in healthcare, with strong organizational and communication skills.