Bilingual Patient Experience Specialist

Leon Medical Center; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Leon Medical Centers is seeking a Service Assessment Representative in Florida to welcome new patients, coordinate appointments, verify information, and evaluate services to ensure an outstanding patient experience from start to finish.

You will call patients to assess satisfaction, manage appointment workflows, handle complaints professionally, and create CRM entries for feedback or compliments, contributing to seamless patient care.

Qualifications

• High School Diploma or equivalent is required.
• Fluent in English and Spanish.

Responsibilities

• Call patients to evaluate service and satisfaction.
• Coordinate and schedule appointments and referrals.
• Handle complaints courteously and follow up until resolution.
• Create CRM entries for patient feedback or compliments.
• Monitor queues and route items to the supervisor as needed.
• Assist with vaccination process management and other projects.

Skills

Customer service

Appointment coordination

CRM

Bilingual

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Leon Medical Centers is seeking a Service Assessment Representative in Florida to welcome new patients, coordinate appointments, verify information, and evaluate services to ensure an outstanding patient experience from start to finish.

You will call patients to assess satisfaction, manage appointment workflows, handle complaints professionally, and create CRM entries for feedback or compliments, contributing to seamless patient care.