Bilingual Patient Eligibility Navigator

Savista, LLC; Mesquite (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Generous paid time off

Learning & development

Job summary

Savista, LLC in Texas is hiring an Eligibility Specialist I to support patients navigating Medicaid, Medicare, disability, and hospital charity programs. This full-time, in-person role at Dallas Regional Medical Center in Mesquite offers schedule: Sun 8:00am–4:30pm and Mon-Thu 10:00am–6:30pm, with flexible coverage for business needs.

You will meet patients, assess eligibility, guide them through applications, and document interactions while upholding HIPAA and quality standards.

Qualifications

• High school diploma or GED required.
• Proficiency in English and Spanish.
• 1+ year in a customer-facing role preferred.
• Basic knowledge of Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with attention to detail.
• Tech-savvy; able to navigate multiple software systems.

Responsibilities

• Meet with patients in-person to assess eligibility for financial assistance programs.
• Engage patients by phone to complete screenings and required documentation.
• Guide patients through Medicaid, Medicare, Disability, and hospital charity care applications.
• Coordinate with hospital staff and government agencies to secure coverage and resolve issues.
• Manage a high case load, meet deadlines, and uphold KPIs.
• Explain financial responsibilities and assistance options clearly and empathetically.
• Maintain confidential HIPAA-compliant records and use multiple systems to document information.
• Support operational needs, including local travel to nearby hospital locations.
• Complete special projects as assigned.

Skills

English and Spanish

Customer-facing

Tech savvy

Organizational skills

Empathetic communication

Education

High school diploma or GED

Job description

Savista, LLC in Texas is hiring an Eligibility Specialist I to support patients navigating Medicaid, Medicare, disability, and hospital charity programs. This full-time, in-person role at Dallas Regional Medical Center in Mesquite offers schedule: Sun 8:00am–4:30pm and Mon-Thu 10:00am–6:30pm, with flexible coverage for business needs.

You will meet patients, assess eligibility, guide them through applications, and document interactions while upholding HIPAA and quality standards.