Bilingual Patient Coordinator

StrideMD; Boca Raton (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

StrideMD is seeking a Patient Coordinator to enhance patient engagement within our Diabetes RPM program. This role involves enrolling patients, providing education on diabetes management, monitoring progress, and collaborating with healthcare teams to deliver exceptional care. Candidates should have a strong background in health, excellent communication skills, and a passion for improving patient outcomes.

Benefits

Health, dental, and vision insurance

Paid time off

On-the-job training

Qualifications

• Preferred qualifications include a degree in nutrition or related fields.
• Experience in a healthcare call center or patient-facing role is advantageous.
• Fluency in English required; Spanish preferred.

Responsibilities

• Enroll patients into diabetes RPM programs and educate them.
• Monitor patient progress and coordinate follow-up appointments.
• Document interactions accurately in electronic health records.

Skills

Organizational skills

Communication skills

Time management

Education

Degree/Certificate in Nutrition, Health and Wellness or related field

Tools

MS Office

CRM tools

EMR systems

Job description

The Patient Coordinator is a vital role within our Diabetes RPM program, serving as the primary point of contact for patients. The coordinator supports patients by enrolling them in RPM programs, providing education, monitoring progress, and collaborating with medical teams to ensure exceptional care. This role combines administrative, educational, and support functions to enhance patient engagement and outcomes.Key Responsibilities

• Patient Enrollment and Engagement
  • Enroll individuals with diabetes into RPM programs, ensuring they understand program benefits and processes.
  • Conduct remote consultations to assess patients' health goals and challenges.
  • Educate patients about diabetes management, including nutrition, exercise, and device usage.
• Patient Monitoring and Support
  • Schedule and coordinate follow-up appointments with physicians through EMR systems or warm transfers.
  • Monitor and document patient progress, providing ongoing guidance and support.
  • Offer practical advice and motivation to help patients adhere to their health and wellness plans.
• Communication and Documentation
  • Maintain accurate documentation of all patient interactions in electronic health records (EHRs).
  • Use CRM software and other tools to track patient progress and communicate effectively.
  • Provide efficient and empathetic responses to patient inquiries, ensuring they feel supported and valued.
• Collaboration and Continuous Learning
  • Collaborate with medical professionals, including endocrinologists and diabetes educators, to deliver holistic care.
  • Participate in training to stay updated on diabetes care best practices and RPM technologies.

Qualifications

• Degree/Certificate in Nutrition, Health and Wellness, or a related field preferred.
• Certified Diabetes Care and Education Specialist (CDCES) certification is a plus
• Previous experience in a healthcare call center or patient-facing role is advantageous.
• Proficiency in MS Office, CRM tools, and EMR systems.
• Strong organizational and time management skills with the ability to multitask.
• Exceptional verbal and written communication skills. Fluency in English is required; Spanish proficiency is preferred.
• A passion for providing excellent patient care and supporting individuals managing chronic conditions like diabetes.

Working Conditions

• Office-based role but currently remote with a focus on remote patient interactions.
• Flexible scheduling to accommodate patient follow-ups.
• Regular use of computers and phone to conduct consultations and maintain records.

Compensation and Benefits

• Competitive salary
• Benefits:
  • Health, dental, and vision insurance
  • Paid time off
  • On-the-job training

Schedule

• Monday to Friday
• Rotating shifts: 9:00 a.m.–5:30 p.m.
• Occasional weekends as needed.

Physical Demands

• Ability to sit for extended periods while conducting consultations.
• Regular use of technology for data entry and patient communication.