Bilingual Patient Eligibility Specialist, Onsite Jackson North Medical Center

Centauri Health Solutions, Inc.; Doral (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading health solutions provider is seeking a Bilingual Patient Eligibility Specialist to join their team at Jackson North Medical Center in Miami, FL. The role involves working closely with patients to determine eligibility for various healthcare programs. Candidates must have customer service experience, be fluent in Spanish, and demonstrate a commitment to patient advocacy. This position offers competitive compensation, comprehensive benefits, and opportunities for personal and professional growth.

Benefits

Generous paid time off

Matching 401(k) program

Tuition reimbursement

Annual salary reviews

Comprehensive health plan

Volunteer activities on company time

Development opportunities

Qualifications

• 2+ years customer service experience.
• Must be fluent in Spanish (speak, read, write).
• Healthcare experience is a strong plus.

Responsibilities

• Interview patients to assess eligibility for programs.
• Provide patient education on benefits application.
• Collaborate with teams to meet patient needs.

Skills

Customer service

Patient advocacy

Communication

Spanish fluency

Multitasking

Computer skills

Job description

Bilingual Patient Eligibility Specialist, Onsite Jackson North Medical Center

Miami, FL, USA

Job Description

Posted Monday, June 9, 2025 at 7:00 AM

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500 list of the fastest-growing companies in the U.S. For more information, visitwww.centaurihs.com.

Role Summary:

Bilingual Eligibility Specialists work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Bilingual Eligibility Specialists conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of the benefits application process. Bilingual Patient Eligibility Specialists partner with team members and clients to ensure that patients' and client’s needs are met.

Schedule will be Sunday to Thursday 10:00a - 7:30p; various nights/holidays/weekends, and travel between other Jackson locations may be required.*

• Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options
• Obtain and review referrals dailytodetermineappropriateness for potential interview and eligibility, begin application process when possible
• Interview patients; conduct analysis of potential reimbursement,and determine eligibility
• Introduce services, sets expectations for process and communication to ensure patient understanding
• Partner withpatients to ensure patient understanding of process and assist with any questions during the application process
• Obtain and manage all needed forms from patients, and follow up throughout process
• Identify any additionalpatient needs and direct them to appropriate agencies for assistance
• Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
• Serve as intermediary for client, account reps and managers, while i nteracting with team members and hospital staff in a productive, cooperative manner
• Provide strong client service and collaboration with the team
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Role Requirements:

• 2+ years customer service experience
• Must have reliable transportation
• At least one year working with FL state Medicaid/Medicare/Disability
• Must be fluent in Spanish (speak, read, write)
• Must be able to work onsite at hospital facility
• Must be able to work schedule required
• Outstanding communication skills and desire to provide excellent customer service
• A strong concept of patient advocacy and the desire to help someone every day
• A strong work ethic, ability to work independently while making a difference
• Strong computer skills and the ability to multitask while working in a fast-paced environment
• A positive outlook and eagerness to learn
• Consistent punctuality and attendance
• Healthcare experience, patient contact experience a strong plus

#indeed3

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is bonus eligible in accordance with the terms of the Company’s plan.