Bilingual Patient Care Navigator

McKesson; United States; Remote; USD 67,000 - 112,000; Full time

Job summary

McKesson is seeking a Patient Care Navigator to provide personalized support to patients throughout their treatment journey. The role involves assisting with medication regimen adherence and collaborating with healthcare professionals to ensure optimal patient care. Ideal candidates should be bilingual and possess a Registered Nurse or Pharmacist qualification, along with excellent communication skills.

Qualifications

• Must be a Registered Nurse or Pharmacist in good standing.
• Demonstrated ability to collaborate and build relationships.
• Experience in reimbursement navigation and field-based support.

Responsibilities

• Provides personalized support and resources to patients.
• Monitors specialty pharmacy services and documentation.
• Educates patients on medication use and disease management.

Skills

Bilingual English/French

Superior customer service skills

Strong decision making and problem-solving skills

Excellent clinical assessment skills

Strong organizational skills

Excellent verbal and written communication skills

Education

Registered Nurse (RN) or Pharmacist (RPh)

Tools

Patient Support Program Software

Microsoft Office Suite

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Patient Care Navigator provides personalized support to patients throughout their treatment journey, ensuring they have the resources needed to successfully start and stay on their medication regimen.

Job Responsibilities:

• Assists in setting up new patients on specialty drug therapies by providing product information, obtaining prior authorization requirements, scheduling follow-up appointments for lab work or other services required for continued therapy, and addressing any adherence issues
• Monitors all aspects of specialty pharmacy services for assigned patients including, but not limited to, refill requests, appointment scheduling, laboratory results, and billing
• Communicates with providers regarding patient care needs, adverse events, medication side effects, and/or medication interactions
• Maintains accurate documentation of all patient interactions in the electronic medical record system
• Provides assistance to healthcare professionals related to medication use and disease state management
• Educates patients on proper use of medications, potential side effects, drug interactions, and lifestyle modifications necessary to maximize therapeutic outcomes

Qualifications:

• Bilingual English/French
• Registered Nurse (RN) or Pharmacist (RPh) in good standing
• Superior customer service skills with demonstrated ability to collaborate, and build strong relationships with patients, Physicians, and all members of the team.
• Self-directed and self-motivated with the ability to work independently while being part of a team.
• Acquires strong decision making and problem-solving skills with demonstrated ability to multi-task.
• Strong business acumen and ability to adapt to a corporate work environment.
• Excellent clinical assessment and clinical decision-making skills
• Experience in reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation
• Knowledge of private and public reimbursement structure, systems and process.
• Strong analytical skills including interpretation of regulation and legislation.
• Previous experience using Patient Support Program Software/Technology is an asset.
• Able to travel when required, some overnight travel may be required.
• Ability to work in a dynamic, rapidly changing work environment.
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency in computer applications such as Microsoft Office Suite and web-based software systems

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$67,100 - $111,700

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!