Bilingual Patient Care Coordinator (EN/ES) - Part-Time

Socket.dev; Fairfield (NJ); On-site; USD 21,000 - 30,000; Part time

Job summary

PAX Health in New Jersey is seeking a part-time Patient Care Coordinator to join our compassionate team. The bilingual (English/Spanish) coordinator will manage patient care and administrative tasks, ensuring patients receive exemplary support throughout their healthcare journey.

The role requires 3+ years of healthcare reception/administrative experience, strong organizational and interpersonal skills, and proficiency with Word, Excel, Google Suite, and EHR systems.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent; Healthcare Admin cert preferred.
• 3+ years as medical receptionist/administrative assistant in healthcare.
• Proficiency in Word, Excel and Google Suite; EHR software experience.
• Strong organizational, time management and interpersonal skills.
• Punctuality and empathetic patient support.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in the EHR system.
• Schedule appointments and address patient inquiries via various channels.
• Register and check-in patients in a timely manner through virtual check-in systems or in-person. Prepare necessary documents for the visit and ensure authorization coverage and payment for each visit.
• Maintain accurate financial records by updating patient financial information, recording, and collecting patient charges, and providing receipts for payments.
• Manage insurance claims and maintain accuracy of patient records in the Electronic Health Record (EHR) system.
• Provide support for patients encountering telehealth or technological challenges. Monitor online referral platforms and respond to incoming faxes promptly.
• Notify providers of patients' late arrival; reschedule and/or make other accommodations when necessary.
• Address patient needs, including prescription refills, prior authorizations, and medical record transfers.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Helps patients in distress by responding to emergencies.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for follow ups, re-evaluations, etc.
• Other duties as assigned

Skills

Bilingual English/Spanish

Interpersonal communication

Time management

Empathy

Punctuality

Attention to detail

Education

High school diploma or equivalent

Healthcare Administration certificate program

Tools

Word

Excel

Google Suite

EHR software

Job description

PAX Health in New Jersey is seeking a part-time Patient Care Coordinator to join our compassionate team. The bilingual (English/Spanish) coordinator will manage patient care and administrative tasks, ensuring patients receive exemplary support throughout their healthcare journey.

The role requires 3+ years of healthcare reception/administrative experience, strong organizational and interpersonal skills, and proficiency with Word, Excel, Google Suite, and EHR systems.