Bilingual Patient Care Contact Center Representative

Access Community Health Network; Chicago (IL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive healthcare coverage

Generous PTO

403(B) retirement plan

Life Insurance

Cross-department committees

Job summary

ACCESS Community Health Network is seeking a patient services coordinator in Chicago to handle inbound calls, pre-register new patients, and schedule appointments in the Epic EMR system. You will verify insurance, triage inquiries, and ensure HIPAA compliance while delivering courteous, efficient service.

The role requires a high school diploma or GED, 2 years of health-care customer service experience, and bilingual English/Spanish abilities.

Qualifications

• High school diploma or GED.
• Two years’ relevant experience in customer service (health care preferred).
• Willing to work flexible hours.
• Basic proficiency in computer skills.
• Medical terminology knowledge preferred.
• Bilingual English and Spanish required.

Responsibilities

• Answer calls in a courteous, professional, efficient, and prompt manner.
• Pre-registering new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Skills

Bilingual English/Spanish

Customer service

Medical terminology

Education

High school diploma or GED

Job description

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Who We Are

If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

• Answer calls in a courteous, professional, efficient, and prompt manner
• Pre-registering new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Requirements

• High school diploma or GED
• Two years’ relevant experience in customer service (health care preferred)
• Willing to work flexible hours
• Basic proficiency in computer skills
• Medical terminology knowledge preferred
• Bilingual (English and Spanish)

Schedule

• Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.
• Potential opportunity to work remotely after successfully completing training.
• Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions/Equipment

• Normal office environment regularly
• Health Center environment occasionally
• Local travel between health centers and community events is required; mode of transportation required
• If personal vehicle is employed, a current driver’s license and proof of insurance is required
• If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

• Tuition reimbursement and scholarship program
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO after introduction period
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process. The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.