Bilingual Patient Appointment Scheduler

AOA Orthopedic Specialists; Waxahachie (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare options: PPO/HDHP/Surest

Dental & Vision Insurance

401(k) with Annual Employer Contribu­t

HSA/FSA, disability, life & AD&D

Employee Assistance Program (EAP)

Generous Paid Time Off: Up to 2 weeks,

7 + 2 holidays

Job summary

AOA Orthopedic Specialists in Waxahachie, TX is seeking a Patient Appointment Scheduler who is bilingual in English and Spanish. The role supports our clinical team by handling calls, scheduling, and patient coordination with a friendly, professional demeanor.

You will participate in clinic education, maintain accurate patient records, and communicate with physicians and staff to ensure smooth referrals and timely care.

Qualifications

• Bilingual in English and Spanish required.
• 1+ years of health care related experience.
• Knowledge of medical terminology.
• Proficient in Word, Excel, Outlook.
• Strong customer service and communication skills.
• Ability to multitask and work under pressure.

Responsibilities

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as need and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Retain and utilize knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Verbal & written communication

Multitasking

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patient Appointment Scheduler - Bilingual

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.
• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

Job Type

Full-time

Description

Why Choose Us? #AOA

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Responsibilities

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as need and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Retain and utilize knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Requirements

• High School Diploma/GED or equivalent experience
• 1+ years of Health Care related experience
• Must be Bilingual in English and Spanish
• Knowledge of medical terminology
• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
• Effective verbal and written communication skills
• Strong customer service skills
• Detailed oriented with organizational and time management skills
• Ability to perform in a highly stressful situation
• Ability to multitask
• Ability to establish effective working relationships with patients, physicians, and other medical support staff
• Ability to navigate through multiple software applications