Director of Patient Access

Legacy Community Health; Houston (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) retirement plan with company‑m​

Disability insurance

Gym membership

Job summary

Legacy Community Health in Houston, TX is seeking a Director of Patient Access to lead, advise, and collaborate on operational initiatives impacting the patient experience. You will shape reporting infrastructure and empower teams to provide exceptional care to diverse populations.

Responsibilities include overseeing portal and self-scheduling implementations, coordinating telephony workflows, and guiding the reporting framework for agency initiatives.

Qualifications

• Minimum 3 years working experience in healthcare.
• Desirable knowledge of training design and evaluation tools.

Responsibilities

• Lead and advise on best practices to develop and manage patient access reporting interfaces.
• Oversee implementation of patient portal software and liaise with software developers.
• Support self-scheduling and telephony software initiatives and dashboards.
• Develop staffing models for Contact Center Agents and monitor performance.
• Coordinate with Quality Department and service line leadership on improvement plans.
• Establish and manage the Departmental SharePoint site.

Skills

Leadership experience

Decision making

Curriculum design

Training & evaluation tools

Education

Bachelor's degree

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Director of Patient Access - Job Overview

Schedule: Monday-Friday (8AM-5PM)

If you’re looking to make a meaningful difference in community healthcare, consider becoming a valued member of Legacy Community Health. As the Director of Patient Access, you will play a crucial role in leading, advising, and collaborating on operational initiatives that directly impact the patient experience. Your efforts will help shape our reporting infrastructure and empower our team to provide exceptional care to our diverse patient population.

• Role Highlights:Lead key initiatives and streamline patient access processes.
• Work Environment:A supportive team atmosphere with opportunities for collaboration.
• Impact:Directly influence the patient experience and access to care.
• Growth Opportunities:Possibility for mentorship and professional development.
• Mission Driven:Contribute to improving health outcomes in our community.

Essential Duties & Functions

• Lead and advise on best practices to develop and manage the architectural interface essential for accurate reporting.
• Oversee the implementation and optimization of patient portal software while serving as a liaison to software developers.
• Facilitate the implementation and enhancement of Patient Self-Scheduling software.
• Coordinate the effectiveness of Appointment Reminder software and its developers.
• Provide guidance to optimize Telephony software through report analysis and workflows related to the contact center.
• Develop, maintain, and monitor the Patient Access Dashboard.
• Create and oversee staffing models for Contact Center Agents.
• Support Patient Experience-related projects and act as a liaison for Quality Department action plans.
• Guide the reporting framework for new and existing agency initiatives.
• Establish and manage the Departmental SharePoint site.
• Act as a liaison with Managed Care Organizations, referring providers, and hospital partners.
• Collaborate with service line leadership and marketing to onboard new specialties and expand existing service lines.
• Create routine monitoring systems for staff training and auditing processes for continual improvement.
• Lead productivity initiatives to meet patient access goals and identify areas for improvement across the organization.
• Supervise the Patient Access Analyst.
• Fulfill other related duties as assigned.

Minimum Qualifications

• Bachelor's degree required
• Minimum 3 years working experience in healthcare
• 2-3 years leadership experience
• Must be able to manage multiple deadline and decision making responsibilities.
• Adept in decision making responsibilities Desirable Knowledge, Skills, and/or Abilities
• Demonstrated experience with principles and methods for curriculum and training design, teaching and instruction for both individuals and groups and development of evaluation tools is preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.