Bilingual Patient Access Specialist (Arabic/Rohingya)

Jericho Road Community Health Center; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Jericho Road Community Health Center seeks a Patient Access Representative who speaks Arabic or Rohingya. The role is full-time in the Patient Access Department, located at 184 Barton or 1021 Broadway in Buffalo, NY.

The position supports patient intake, scheduling, insurance verification, and language services to ensure accessible care. Join a mission-driven health center offering competitive pay and benefits, potential for growth, and opportunities to contribute to a global health equity

Qualifications

• High School graduate or GED equivalent.
• At least one year working in an office setting.
• Direct experience in a primary care setting.
• Experience with Microsoft Office (as indicated in the posting).

Responsibilities

• Greet and assist patients, families, and visitors in a professional, courteous, and culturally responsive manner.
• Complete patient registration, demographic updates, insurance verification, and payment collection.
• Schedule, reschedule, and confirm appointments following organizational scheduling standards.
• Assign patients to provider panels according to established guidelines.
• Support provider panel management through patient outreach, recall initiatives, follow-up scheduling, and access improvement activities.
• Answer incoming telephone calls, return voicemail messages, and route calls appropriately.
• Check patients in and out while supporting efficient patient flow.
• Coordinate interpreter services as needed to support patient care.
• Maintain accurate patient information within the electronic medical record.
• Protect patient confidentiality while remaining compliant with HIPAA guidelines.
• Process, scan, index, code, and route patient documentation according to established workflows.
• Operate standard office equipment, including telephones, scanners, printers, fax machines, and voicemail systems.
• Respond to patient questions and concerns while providing excellent customer service and escalating issues when appropriate.
• Follow standardized organizational workflows, participate in required training and meetings, support quality improvement initiatives, and perform other duties as assigned.

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Jericho Road Community Health Center seeks a Patient Access Representative who speaks Arabic or Rohingya. The role is full-time in the Patient Access Department, located at 184 Barton or 1021 Broadway in Buffalo, NY.

The position supports patient intake, scheduling, insurance verification, and language services to ensure accessible care. Join a mission-driven health center offering competitive pay and benefits, potential for growth, and opportunities to contribute to a global health equity