Bilingual Patient Access Specialist

AdventHealth; Saint Augustine (FL); On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Saint Augustine, FL is seeking a part-time patient financial services role to perform Medicare compliance reviews and establish patient payment plans. You will coordinate with utilization management, gather accurate insurance details, and ensure timely pre-authorizations and clear payer communications.

Responsibilities include registering patients, handling payments, and providing exceptional customer service while maintaining HIPAA compliance and contributing to department

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Ability to follow complex instructions and procedures with attention to detail.
• Ability to communicate professionally and effectively, both verbally and written.
• Exposure to insurance benefits; ability to decipher insurance benefit information.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Performs cashiering functions such as collections and cash reconciliation accurately.

Skills

Mature judgement

Microsoft programs

Communication

HIPAA knowledge

Bilingual English/Spanish

Customer service experience

EMR system knowledge

Insurance knowledge

Education

High School Grad or Equiv

Tools

EMR system

Database programs

Job description

AdventHealth in Saint Augustine, FL is seeking a part-time patient financial services role to perform Medicare compliance reviews and establish patient payment plans. You will coordinate with utilization management, gather accurate insurance details, and ensure timely pre-authorizations and clear payer communications.

Responsibilities include registering patients, handling payments, and providing exceptional customer service while maintaining HIPAA compliance and contributing to department