Bilingual Patient Access Specialist

Pillar Health, a Division of Kenosha Community Health Center; Kenosha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Major Medical

Dental

Vision

FSA (Flexible Spending Account)

Short-term Disability

Long-term Disability

Life Insurance

Employee Assistance Program

Pet Insurance

401(k) / 403(b)

Paid Time Off

PSLF eligibility

Job summary

Kenosha Community Health Center and Pillar Health are hiring a Bilingual Patient Access Representative I to support patient scheduling, registration and payment collection at the 22nd Avenue location. The PAR I works with clinicians and administrative staff to create a welcoming experience for every patient visit.

The role emphasizes accurate data entry in the EHR, handling inquiries in Spanish and coordinating with nursing staff for urgent visits. Open schedule is 32–40 hours weekly.

Qualifications

• High School Diploma/GED required. Six to twelve months of related experience preferred.
• Customer Service experience in a clinical setting preferred.
• Prior experience with using an Electronic Health Record is preferred.

Responsibilities

• Schedule, reschedule or cancel patient appointments according to scheduling guidelines.
• Check-in/check-out patients in the EHR and collect co-pays and balances.
• Explain payment responsibilities and obtain informed consent as needed.
• Coordinate handoff to Intake RN and support care team with timely communication.
• Assist patients and families, guiding them to wrap-around services as needed.
• Open availability to work between 32-40 hours during clinic hours.

Skills

Customer service

Bilingual Spanish

Education

High School Diploma/GED

Tools

EHR (Electronic Health Record)

Job description

Kenosha Community Health Center and Pillar Health are hiring a Bilingual Patient Access Representative I to support patient scheduling, registration and payment collection at the 22nd Avenue location. The PAR I works with clinicians and administrative staff to create a welcoming experience for every patient visit.

The role emphasizes accurate data entry in the EHR, handling inquiries in Spanish and coordinating with nursing staff for urgent visits. Open schedule is 32–40 hours weekly.