Bilingual Patient Access Coordinator

Norton Healthcare; Whitner (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Norton Healthcare in Kentucky is seeking an Access Center Coordinator to support patient experience across the Norton system. You will schedule medical appointments and act as a liaison between patients and physician offices, contributing to timely care and satisfaction.

Ideal candidates are bilingual in Spanish and English with at least one year of customer service experience; on-the-job training is provided to help you thrive in a high-volume, team-oriented environment.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English preferred.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service

Bilingual Spanish/English

Job description

Norton Healthcare in Kentucky is seeking an Access Center Coordinator to support patient experience across the Norton system. You will schedule medical appointments and act as a liaison between patients and physician offices, contributing to timely care and satisfaction.

Ideal candidates are bilingual in Spanish and English with at least one year of customer service experience; on-the-job training is provided to help you thrive in a high-volume, team-oriented environment.